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B2B Services

Make it easier for businesses to work together.

We help SMEs and the companies that serve them use AI and digital tools to cut admin, connect systems and simplify everyday work, from invoicing and payments to accounting and payroll. Enter information once, share it with the people and systems that need it, and use AI to flag exceptions for human review.

Explore our work
A small business owner preparing orders beside a laptop

2026 growth agenda

Grow around the work customers already do.

Turn e-invoicing into a platform

Belgium made structured B2B e-invoicing mandatory in January 2026, and the EU’s VAT in the Digital Age package extends digital reporting across member states. Treat compliance as the entry point: invoice data that now flows in real time can feed payments, financing and cash-flow services.

Put AI to work on the right tasks

AI can now code transactions, reconcile accounts and draft filings. Use structured data for reliable handoffs and AI where inputs are messy. Keep people in charge of approvals, and help accountants move from data entry to advice.

Grow through partners

Decide where to sell directly and where an accountant, bank or software partner reaches more SMEs. Define who owns onboarding and support, how revenue is shared and what makes the relationship worthwhile for each side.

Price for use and value

As AI shifts value from seats to outcomes, compare subscription, usage-based and bundled pricing. Track how many customers complete their first workflow, return to it and adopt the next service.

Cases

Our work in B2B Services.

Fintech transformation

Redesigning a bank-owned fintech for the digital era

A regulated banking-software provider, owned by competing banks that were also its clients, faced fintech disruption.

Read the case: Redesigning a bank-owned fintech for the digital era

Work. We developed the strategy within the constraints of shared bank ownership, where every product, price and partnership decision had to balance shareholder interests. The company shed non-core activities, acquired new ones and invested in its digital offer.

Result. Profit quadrupled and revenue grew by 22%.

Business data flows

Connecting businesses with their banks, accountants and payroll providers

When a business, its bank, accountant and payroll provider each use a separate channel, the business ends up forwarding files and entering the same data again.

Read the case: Connecting businesses with their banks, accountants and payroll providers

Work. We designed a fully automated flow for invoices, receipts, card transactions and payments, combining separate software into one service for 200,000 SMEs, one million consumers and 6,000 accountants.

What others can reuse. Follow the work across organisations before redesigning any one system. Decide what can pass through automatically, and give every exception a clear owner.

Pricing and product architecture

Redesigning pricing and product for a payments leader

A European payments provider needed to grow merchant revenue while giving customers a clearer offer.

Read the case: Redesigning pricing and product for a payments leader

Work. We led a value-based review by market and product line, then a commercial redesign: revised pricing for merchant payments, a new product architecture and a revised channel strategy.

What others can reuse. Segment customers by what they value before setting price points, and let the product architecture follow the segments.

Embedded finance

Bringing banking into the software businesses already use

Finance teams switched between accounting software and bank portals to check accounts and prepare payments. Could a financial services provider turn that friction into a new B2B offer?

Read the case: Bringing banking into the software businesses already use

Work. We worked on open banking and multibank connectivity. We defined which customer segments to serve, which account-data and payment workflows to embed, and how to package and price the services for businesses and software partners.

What others can reuse. Start with a task customers perform often, then design the partner integration and commercial model around it.

Digital trust

Stop asking businesses for the same onboarding data

Businesses submit the same company information to every financial partner, and each partner still has to verify who may act for the company.

Read the case: Stop asking businesses for the same onboarding data

Work. For a group of leading banks, we studied the pressure from regulation, fintech entrants and changing customer expectations, then developed a shared trusted identity for companies and a joint KYC data repository, and steered the creation of the entity that runs it.

What others can reuse. Treat identity, authority, verification and permission as separate questions, so partners can share evidence while keeping control of their own onboarding decisions.

Selected sector references

  • Isabel
  • Wolters Kluwer
  • Kube
  • Essent
  • BNP Paribas Fortis

Contact

Where does the work get stuck?

Tell us which customers, partners or workflows you want to serve better.

contact@ingenio.be