Turn network reach into revenue.
European operators have built the networks; now the returns have to follow. With fiber footprints overlapping, consolidation back on the agenda and AI changing how customers are sold to and served, we help operators, challengers and investors decide which markets, offers and partnerships deserve capital.
Explore cases
2026 growth agenda
Fill the network already built. Plan acquisition by micro-market, open the network to wholesale partners where they reach segments you do not, and set access prices that reward volume and commitment. Compare fiber and fixed wireless where the build case is marginal.
Assess in-market mergers, fibercos and tower or network-sharing deals on synergies, likely remedies and the commercial position left after the deal. Plan integration so that customers notice better service, not a new bill.
Redesign the customer journey with AI agents where they resolve and people where they retain. Measure first-contact resolution, churn and cost per contact together, so automation does not move cost into lost customers.
Grow SME and enterprise revenue by bundling connectivity with security, cloud and managed services. Test standalone 5G and network APIs against a specific customer problem, with channel partners, before scaling.
Market context: GSMA Intelligence · The Mobile Economy Europe 2026
Cases
Operating model
A major European operator needed to invest in priority initiatives without adding to its cost base.
Work. We eliminated or simplified non-core activities, automated where possible and reorganised teams around core initiatives. On external spend, we combined demand management (buy less, buy differently) with sourcing (buy smarter).
Result. Productivity grew by 50% over three years.
Investment and turnaround
A fund took a major stake in a mobile operator serving the main cities of a large emerging market.
Work. We led the investment case, then defined the growth strategy and a transformation that halved the cost to run the business.
Result. Profitability was restored and the listed share price rose more than tenfold over the programme.
Fiber growth
Passing more homes would only pay back if enough households connected, especially in rural areas with higher build costs.
Work. We developed a commercial model linking local campaigns to deployment. It planned acquisition micro-market by micro-market and used ISP partnerships to reach additional segments.
Deliverable. A rural take-up blueprint covering local targeting, rollout timing and partner reach, with customer lifetime value guiding commercial investment.
Wholesale strategy
Retail prices were falling while data use and wholesale costs were rising.
Work. We improved digital acquisition, retention and customer care, and supported negotiations on wholesale economics.
Commercial change. We supported the move from light to full MVNO models, giving operators more control over costs and more freedom in how they serve customers.
Telecom M&A
Operators and infrastructure investors wanted to enter new markets and add capabilities across the value chain, including next-generation fiber and mobile networks.
Work. We led work from target identification and business planning through due diligence, valuation and purchase agreement negotiations.
Execution. Our support continued into post-deal integration so the commercial rationale was put into practice.
Prior operating experience / Challenger growth
Build a postpaid subscriber base from scratch against established European operators.
Experience. The team’s challenger experience includes growing a mobile brand from launch to eight million postpaid subscribers.
Application. That experience shapes how we prioritise regions, distribution and acquisition spend when helping challengers build their growth plans.
Contact
Tell us which market, network or customer base you need to make pay back.
contact@ingenio.be